Customer Service Center
At ValoreBooks.com, we promise to go the extra mile to make you 100% satisfied. We back our guarantee with:
30-Day No-Hassle Returns
Fast, Same-Day Customer Service
The Best Prices on Textbook Rentals, Guaranteed
30-Day No-Hassle Returns
We guarantee your satisfaction on every purchase or rental with a full refund.
All purchases or rentals must be postmarked within 30 days of your purchase date for a refund.
Orders that are returned due to seller error will be refunded the full order price.
Orders that are returned due to customer error may be charged with a restocking fee up to 15% of the total order price (including the book price and shipping cost).
To initiate a return, please visit: Return Instructions
Same-Day Customer Service
If you contact Valore Customer Service during our normal business hours, we guarantee you will be contacted by a member of our Customer Service team the same day.
If you contact Valore Customer Service outside of our normal business hours, we guarantee you will be contacted the next business day.
You can contact our Customer Service team quickly by clicking the link below. Your email will be answered within 24 business hours. Please include your phone number in your ticket so we can reach out to you via phone if needed.
Our normal hours of business are Monday – Friday, 9:00 AM to 5:00 PM PST. We are closed during federal government holidays.
Low Price Rental Guarantee
How does the Valore Low Price Rental Guarantee work?
At ValoreBooks.com we offer a low price guarantee on all textbook rentals! If you find a lower price on an identical product, we will match that price within 7 days of your rental on ValoreBooks.com! For a price match, simply email us: email@example.com. Please include the textbook ISBN, price, and the name of the qualifying web competitor in your request.
Which companies’ prices do we match?
Qualifying Web Competitors are:
How do ValoreBooks.com coupon codes and promotions contribute to the ValoreBooks.com price?
When calculating a price match, we’ll deduct any available ValoreBooks.com coupon codes and promotions from the ValoreBooks.com price to arrive at a net price. For example, if you rent a textbook from us for $50 and we offer a 5% off coupon code, the net price is $47.50. If another company’s price is $47.50 or more, we will not match the price. Another example: if you rent a textbook from us for $80 and we offer a 5% off coupon, the net price is $76. If another company’s price is $70, your price match would be $6.
Are delivery charges included in the price match?
Yes. When we compare our price to another company’s delivery price, the company’s equivalent shipping and handling fees will be added to their price to make a fair comparison against our price. If the other company’s shipping and handling fees are not supplied, we will add $4.99 to the other company’s price for price match purposes.
Will we provide a price match if the Web Competitor does not have the item in stock or states that quantities are limited?
No. Sometimes a Web Competitor will advertise a low price for a product while having only a limited supply of the textbooks. We reserve the right to verify that our Web Competitor has the product in stock at the low price.
About our Pricing
Although we make every effort to avoid errors, we are not responsible for typographical errors. Our prices may vary based upon your order, and delivery location(s). Prices and the availability of items are subject to change at any time. We reserve the right to limit the quantity sold including the right to refuse sales to resellers. We reserve the right to cancel or limit any purchase made contrary to the terms of any offer, discount, promotion or coupon or that otherwise is not in compliance with our policies or applicable state and federal law.
Are there any exclusions?
We do not match service prices, including but not limited to delivery. We do not match other brick and mortar retailers, or items sold on internet auction sites or at local or special events (e.g. grand openings, closeouts, clearances, liquidations, anniversary sales). Also we will not price match taxes, typographical errors or special offers from a publisher.
Note: We reserve the right to reject any price match that cannot be verified by proof acceptable to us in our sole discretion. We reserve the right to modify or cancel the Low Price Rental Guarantee at any time without prior notice. Any modification will be effective immediately upon posting of the modified Low Price Guarantee Terms and Conditions on www.valorebooks.com