Smart Manager's F.A.Q. Guide A Survival Handbook for Today's Workplace

[headline]Get immediate answers to your toughest workplace questions!In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record. You'll get practical solutions to your toughest workplace questions such as: * How can I guarantee customer satisfaction? * What questions should I ask in an interview? * How do I deal with an angry employee? * What can I do to overcome resistance to change? * How can I get people to listen to me? * What are the best ways to praise or reprimand employees? * How can I produce an effective presentation? The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation. "An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms "Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible--you can read the entire book or just find out about a specific situation challenging you. This book is a 'keeper' and needs to be kept within arm's reach."--Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation "The Smart Manager's F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day-to-day basis and never lost on a shelf."--Renee Pavucek, associate director, Institute for Economic TransformatiGatto, Rex P. is the author of 'Smart Manager's F.A.Q. Guide A Survival Handbook for Today's Workplace' with ISBN 9780787953447 and ISBN 078795344X.