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Service Management and Operations






Edition:  2
Pub Date: 
Publisher:  Prentice Hall
Summary: for undergraduate and graduate courses in Service Management or Service Operations Management. This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service syste...m to create customer value, followed by operational issues and some of the tools for managing a service operation.

Haksever, Cengiz is the author of Service Management and Operations, published 1999 under ISBN 9780130813381 and 0130813389. Twenty five Service Management and Operations textbooks are available for sale on ValoreBooks.com, four used from the cheapest price of $7.35, or buy new starting at $47.88.
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Service Management and Operations

ISBN-13: 9780130813381

ISBN: 0130813389

Edition: 2nd

Pub Date:
Publisher: Prentice Hall
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