1396912
9781563272530
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This handy pocket book is a quick reference guide to interpreting the criteria in the seven Baldrige categories. Whether a company is applying for the Malcolm Baldrige National Quality Award or not, this can help employees at all levels as the work toward improving quality. Includes answers to frequently asked questions and quick tips indicating what excellent companies do in each category.Brown, Mark Graham is the author of 'Pocket Guide to the Baldrige Award Criteria', published 2001 under ISBN 9781563272530 and ISBN 1563272539.
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