Pocket Guide Baldrige 7E ) (Quality Management)

Many companies, like Motorola, use Productivity's Pocket Guide to the Baldrige Criteria successfully to boost communications and teamwork across all levels of an organization. Whether your company is using the criteria to apply for Malcolm Baldrige National Quality Award or for internal purposes, this handy pocket guide will serve as a quick reference for employees at all levels.The 56-page booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve performance. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 24 items under the seven category headings of the Baldrige criteria with concise explanations and lists quick tips of what excellent companies do in each area.Mark Graham Brown is the author of 'Pocket Guide Baldrige 7E ) (Quality Management)', published 1999 under ISBN 9781563272332 and ISBN 1563272334.