MCDST Microsoft Certified Desktop Support Technician Study Guide

Here's the book you need to prepare for Microsoft's new MCDSTexams-70-271: Supporting Users and Troubleshooting a Microsoft XP OperatingSystem; and 70-272: Supporting Users and Troubleshooting Desktop Applications ona Microsoft Windows XP Operating System. This two-in-one Study Guide wasdeveloped to meet the exacting requirements of today's certificationcandidates. In addition to the consistent and accessible instructional approachthat earned Sybex the "Best Study Guide" designation in the 2003CertCities Readers Choice Awards, this book provides: In-depth coverage of all exam topics Practical informationon supporting users and troubleshooting applications Hundreds of challengingreview questions Leading-edge exam preparation software, including a testengine and electronic flashcards Authoritative coverage of all examobjectives, including: Exam 70-271: Installing aWindows Desktop Operating System Managing and Troubleshooting Access toResources Configuring and Troubleshooting Hardware Devices andDrivers Configuring and Troubleshooting the Desktop and UserEnvironments Troubleshooting Network Protocols and Services Exam70-272: Configuring and TroubleshootingApplications Resolving Issues Related to Usability Resolving IssuesRelated to Application Customization Configuring and TroubleshootingConnectivity for Applications Configuring Application SecurityFerguson, Bill is the author of 'MCDST Microsoft Certified Desktop Support Technician Study Guide', published 2004 under ISBN 9780782143522 and ISBN 0782143520.