3666155
9789077212233
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Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.Jan van Bon is the author of 'IT Service Management: An Introduction: Based on ITIL (Japanese Version) (Japanese Edition)' with ISBN 9789077212233 and ISBN 907721223X.
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