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Empowering Service Excellence






Pub Date: 
Publisher:  Continuum International Publishing Group, Limited
Summary: The service sector now occupies 70% of UK business. This book examines examples from Europe, the UK and the USA, where service quality has been improved through the empowerment of employees.

Lashley, Conrad is the author of Empowering Service Excellence, published 1997 under ISBN 9780304331666 and 030433166X. Two Empowering Service Excellence textbooks are available for sale on ValoreBooks.com, and two used ...from the cheapest price of $3.94. [read more]

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ISBN-13: 9780304331666

ISBN: 030433166X

Pub Date:
Publisher: Continuum International Publishing Group, Limited
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