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596128

9780786302246

Customer Service and the Telephone

Customer Service and the Telephone
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Product details

  • ISBN-13: 9780786302246
  • ISBN: 0786302240
  • Edition: 1
  • Publication Date: 1994
  • Publisher: McGraw-Hill

AUTHOR

Dennis Becker, Paula Becker

SUMMARY

For customer service representatives who work primarily on the phone, this book provides exercises and techniques to build speaking skills and develop a positive phone attitude, as well as strategies for handling upset callers and working with telephone technology.Dennis Becker is the author of 'Customer Service and the Telephone', published 1994 under ISBN 9780786302246 and ISBN 0786302240.

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