Criteria for Performance Excellence Malcolm Baldrige National Quality Award, 2000

For more than 12 years, the Baldrige Criteria for Performance Excellence have been a significant tool used by thousands of U.S. organizations to assess & then improve performance on the critical factors that drive their business. Chapters: Criteria for Performance Excellence (2000): core values, concepts, & framework, & category & item descriptions; key characteristics of the criteria; glossary of key terms; scoring system & guidelines; preparing the business overview; 2000 Criteria response guidelines; applying for the Malcolm Baldrige National Quality Award; summary of business eligibility categories & restrictions; & fees for the 2000 award cycle.Hertz, Harry S. is the author of 'Criteria for Performance Excellence Malcolm Baldrige National Quality Award, 2000' with ISBN 9780788187285 and ISBN 0788187287.