Baldrige Award Winning Quality - 17th Edition

The Definitive Guide to Mastering the Baldrige Award Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation's leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.Brown, Mark Graham is the author of 'Baldrige Award Winning Quality - 17th Edition', published 2008 under ISBN 9781420080148 and ISBN 1420080148.