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9780446393164
At Americas Service How Your Company Can Join the Customer Service Revolution
by Albrecht, Karl
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Product details
- ISBN-13: 9780446393164
- ISBN: 0446393169
- Publisher: Warner Books Inc
AUTHOR
SUMMARY
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.Albrecht, Karl is the author of 'At Americas Service How Your Company Can Join the Customer Service Revolution' with ISBN 9780446393164 and ISBN 0446393169.
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