4802154
9781424124855
Out of Stock
The item you're looking for is currently unavailable.
Customer Service is one of those things that most companies claim they have, but very few understand it. Some even claim they have the best and hire uneducated people to operate it. Customer Service is actually the easiest thing to perform and most companies treat it as being the hardest. The mind set of most business people is that the main part of a business is selling goods or a service and making a profit. It’’s true that these need to be accomplished, but how to get people to buy your goods or services may very well depend on the kind of customer service you offer.Berger, Ron is the author of 'Are You Being Served Yet? Customer Service Evolution' with ISBN 9781424124855 and ISBN 1424124859.
[read more]