258518
9781563272202
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Administrative functions represent up to 80 percent of the cost of doing business. Eliminating costly waste from administrative and office functions is a great way to increase your profit margin and a vital part of creating a total lean enterprise. Tapping and Shuker take their Value Stream Management Storyboard and apply its 8-step process in the context of case studies in order processing, customer service, and other administrative office applications of lean. This text will provide you with a complete system for lean implementation in the office.Productivity Development Staff is the author of '5S for Safety Implementation Toolkit Facilitator's Guide' with ISBN 9781563272202 and ISBN 1563272202.
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