Effective Human Relations Organization

Contents Note: Each chapter concludes with a Summary, Career Corner, Key Terms, Review Questions, Application Exercises, and an Internet Exercise. I. Human Relations: The Key to Personal Growth and Career Success 1. Introduction to Human Relations The Nature, Purpose, and Importance of Human Relations The Forces Influencing Behavior at Work The Development of the Human Relations Movement Major Themes in Human Relations Human Relations: Benefits to You Case 1.1 Challenges in the New Economy Case 1.2 The Human Factor at Southwest Airlines 2. Improving Personal and Organizational Communications Advanced Technology's Impact on Communication The Communication Process Communication Filters How to Improve Personal Communication Communications in Organizations Communicating via Technology Case 2.1 Cybersurveillance: Big Brother Is Watching! Case 2.2 The World in Your Own Backyard II. Career Success Begins with Knowing Yourself 3. Understanding Your Communication Style Communication Styles: An Introduction The Communication Style Model Versatility: The Third Dimension A Final Word of Caution Case 3.1 A Matter of Style Case 3.2 Communication Style Training Builds Teamwork 4. Building High Self-Esteem The Power of Self-Esteem Self-Esteem Influences Your Behavior How to Build Self-Esteem Organizations Can Help Case 4.1 Altering Your Body Image Case 4.2 Cost-Effective Training: Mentoring 5. Personal Values Influence Ethical Choices Character, Integrity, and Moral Development How Personal Values Are Formed Values Conflicts Personal Values and Ethical Choices Corporate Values and Ethical Choices Values and Ethics in International Business Case 5.1 Disney Versus the Southern Baptist Convention Case 5.2 The Missing Rings 6. Attitudes Can Shape Your Life What Is an Attitude? How Attitudes Are Formed Attitudes Valued by Employers How to Change Attitudes Organizations' Efforts Toward Improving Employees' Attitudes A Final Word Case 6.1 Where Is My Stability? Case 6.2 "We've Done Nothing Illegal!" 7. Motivating Yourself and Others The Complex Nature of Motivation Influential Motivation Theories Contemporary Employee Motivation Strategies Self-Motivation Strategies Case 7.1 The Shift Toward Empowerment Case 7.2 Different Strokes for Different Folks III. Personal Strategies for Improving Human Relations 8. Building Trust with Constructive Self-Disclosure Self-Disclosure: An Introduction The Johari Window: A Model for Self-Understanding Appropriate Self-Disclosure Barriers to Self-Disclosure in an Organizational Setting Practice Self-Disclosure Case 8.1 The Art of Giving Criticism Case 8.2 360-Degree Feedback Uncovers Blind Spots 9. Achieving Emotional Balance in a Chaotic World Emotions--An Introduction Factors That Influence Our Emotions Coping with Your Anger and the Anger of Others Violence in the Workplace Emotional Styles Strategies for Achieving Emotional Control Case 9.1 Romance in the Workplace Case 9.2 Helping Employees Who Behave Badly 10. Building Stronger Relationships with Positive Energy How Positive Energy Contributes to Improved Interpersonal Relationships Our Need for Positive Experiences Positive Reinforcement--A Powerful Affirmation Barriers to Positive Reinforcement Rewarding Individual and Team Performance Case 10.1 Do Incentives Encourage Healthier Lifestyles? Case 10.2 Improving Quality with Suggestions 11. Developing a Professional Presence Professional Presence--An Introduction The Image You Project Case 11.1 The Importance of Class Case 11.2 Etiquette 101 IV. If We All Work Together... 12. Team Building: A Leadership Strategy Leadership Challenges in the Age of Information Basic Beliefs About Teamwork Team-Building Skills for Leaders Situational Leadership Teamwork: The Employee's Role Case 12.1 Coaching to Improve Human Performance Case 12.2 Wanted: A Few Good Women and Men 13. Resolving Conflict and Dealing with Difficult People A New View of Conflict Finding the Root of the Conflict Learn to Negotiate Effectively Conflict Resolution Process The Role of Labor Unions in Conflict Resolution Case 13.1 Will the UPS Strike Mark Unions' Resurgence? Case 13.2 Personal Assertiveness Pays Off V. Special Challenges in Human Relations 14. Responding to Personal and Work-Related Stress The Stress Factor in Your Life Major Causes of Stress Assessing the Stress in Your Life Stress Management Strategies Case 14.1 Life/Work Balance in a Dot.com World Case 14.2 I Ran My Life--Straight into the Ground 15. Valuing Work Force Diversity Work Force Diversity--A New Definition Prejudiced Attitudes--An Introduction The Many Forms of Discrimination The Issue of Valuing Diversity Enhancing Diversity Affirmative Action: Yesterday and Today Case 15.1 Denny's Racial Bias = $54.4 Million Case 15.2 Piscataway Township Versus Taxman 16. The Changing Roles of Men and Women Traditional Roles Are Changing Problems Facing Women in Organizations Problems Facing Men in Organizations Challenges and Opportunities for Working Men and Women How to Cope with Gender-Biased Behavior Learn to Understand and Respect Gender Differences Case 16.1 Mitsubishi Learns the Hard Way Case 16.2 Creating a Balance VI. You Can Plan for Success 17. A Life Plan for Effective Human Relations Achieving Balance in a Chaotic World Toward a New Definition of Success Toward Right Livelihood Developing a Healthy Lifestyle Planning for Changes in Your Life The Choice Is Yours Case 17.1 Friendships as a Source of Positive Energy Appendix Human Relations Abilities Assessment Form The NWNL Workplace Stress TestReece, Barry L. is the author of 'Effective Human Relations Organization', published 2001 under ISBN 9780618116393 and ISBN 0618116397.