Services Blueprint Roadmap for Execution

Dr. Ravi Kalakota is the CEO of E-Business Strategies. He has coauthored several books on e-commerce, e-business, and m-business. Prior to E-Business Strategies, Dr. Kalakota was the E-Commerce Chair Professor at Georgia State University and the Xerox Chair Professor in Information Systems at the Simon Graduate School of Business, University of Rochester. He also taught at the University of Texas at Austin Marcia Robinson is the president of E-Business Strategies. She has extensive experience in creating and managing services in telecommunications (Frontier), information technology (EDS), and financial servicesKalakota, Ravi is the author of 'Services Blueprint Roadmap for Execution' with ISBN 9780321150394 and ISBN 0321150392.