Manager's Survival Guide

Workplace-Tested Techniques for Tackling Problems, Handling Delicate Situations, Keeping Bosses and Workers Happy, and More Difficult employees ... Demanding bosses ... Irate customers ... As a frontline manager in today's no-room-for-error workplace, you never know where your next problem is coming from. What you do know is that you'll be expected to solve that problem, and solve it quickly. The Manager's Survival Guide features proven tips and strategies for sensing imminent problems, formulating workable solutions, following up to ensure problems don't reoccur, and more. This latest volume in McGraw-Hill's skills-based Briefcase Books series features the hands-on knowledge and skills you need to: Move from problem to solution in four logical steps Keep performance high--even when morale is low Take proactive steps to reduce the likelihood of mishaps Your reputation as a manager is being built today, and everything you do today will impact both your career prospects and your peace of mind. Let The Manager's Survival Guide give you the tools you need to take charge of your surroundings, and handle everyday management difficulties with leadership, diplomacy, and results-based effectiveness. Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Clear definitions of key terms, concepts, and jargon Tactics and strategies for reducing management difficulties Insider tips for implementing strategies, tactics, and ideas Practical advice for minimizing management mistakes Warning signs of things going wrong when managing a problem Stories and insights from the managerial experiences of others Specific procedures, tactics, and techniques for following this book's adviceFritz, Roger is the author of 'Manager's Survival Guide' with ISBN 9780071391320 and ISBN 0071391320.