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9781560526698

Calming Upset Customer Staying Effective During Unpleasant Situations

Calming Upset Customer Staying Effective During Unpleasant Situations
$58.43
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  • Condition: New
  • Provider: gridfreed Contact
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  • Ships From: San Diego, CA
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  • Comments: New. In shrink wrap. Looks like an interesting title!
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Product details

  • ISBN-13: 9781560526698
  • ISBN: 1560526696
  • Edition: 3
  • Publication Date: 2002
  • Publisher: Crisp Publications, Incorporated

AUTHOR

Morgan, Rebecca

SUMMARY

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.Morgan, Rebecca is the author of 'Calming Upset Customer Staying Effective During Unpleasant Situations', published 2002 under ISBN 9781560526698 and ISBN 1560526696.

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