Reinventing Service At The Irs Report Of The Customer Service Task Force National Performance Review

Includes responses from 30 front-line IRS employees & managers. The Task Force reviewed customer complaints & reports on the IRS, interviewed experts & employees, & listened to the concerns of the American taxpayer. The IRS has already implemented some of the report's recommendations. Chapters: a new direction for service; simplify forms, notices & correspondence; provide better telephone service; provide better face-to-face service; help small business; create a problem solving system that works; prepare for a paperless future; treat taxpayers as customers; ensure fair treatment for taxpayers; measure what you want to get; & help employees serve customersGore, Al is the author of 'Reinventing Service At The Irs Report Of The Customer Service Task Force National Performance Review', published 1997 under ISBN 9780788189227 and ISBN 0788189220.