Supervision in the Hospitality Industry Applied Human Resources

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.Miller, Jack E. is the author of 'Supervision in the Hospitality Industry Applied Human Resources', published 2006 under ISBN 9780470099087 and ISBN 0470099089.