Customer Satisfaction Toolkit for ISO 9001:2000

Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to these benefits, companies are now required to have a solid customer satisfaction system in place to achieve ISO 9001:2000 certification. Now this easy-to-use toolkit from best-selling author Sheila Kessler provides basic tools currently being used in customer satisfaction systems, and shows how they can be applied in meeting ISO 9001:2000 requirements.Sheila Kessler is the author of 'Customer Satisfaction Toolkit for ISO 9001:2000', published 2002 under ISBN 9780873895590 and ISBN 0873895592.