"The X-Factor is brilliant! Ross Reck has tremendous wisdom and it shows. This book contains nothing but rock-solid content."-Alex Pollock, Director, Environmental Health and Operations, Dow Chemical "I've been working with Ross Reck's X-Factor for more than ten years and I've seen the results-that's why his concept serves as the basis for my sales training program."-T. Wesley Kench Sr., Director of Training and Career Development , Bertek Pharmaceuticals, Inc. "Finally a management and leadership book that has all the answers. Every manager, regardless of their level, ought to read this book."-Carol L. Summersgill, Director, Human Resources, Whirlpool North America "The X-Factor does an outstanding job of describing the difference between successful and unsuccessful organizations. It helped me remember what is important!"-Joyce K. Williams, Vice President, Donor Services, American Red Cross Blood Services "Ten years ago our annual sales were somewhere between four and six million dollars and we had just lost our best account. The situation looked grim until Ross Reck came and lit our fire by showing us how to tame the X-Factor. Today, our annual sales are more than $30,000,000! If you had told me ten years ago that this was going to happen, I would never have believed it."- John Bebbling, President, TDC Interiors, Tempe, Arizona "A powerful read . . . Ross Reck analyzes the necessary components for relationship building in any organization. People are the link for productivity. A must for any leader developing a high-performing organization!"-Sandra McClelland, Principal, Rover Elementary School, An Arizona A+ SchoolReck, Ross R. is the author of 'X-Factor Getting Extraordinary Results from Ordinary People', published 2001 under ISBN 9780471443896 and ISBN 0471443891.