Comments: Very Good copy, cover and pages show light wear from reading and storage. Binding may have light creases. May contain very minimal writing/highlighting or notations, that does not affect the text.
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Publication Date: 2008
Publisher: British Computer Society, The
Peter Wheatcroft is a management consultant, currently tasked with improving the management of IT departments in a number of prestigious blue chip companies. Whilst a director at Alliance & Leicester plc, he achieved World Class status for their IT services. He has also been instrumental in the provision of world class service delivery for companies in a number of industry sectors including process control, retail, travel & leisure and healthcare. Holding chartered status as both an engineer and IT professional, he is a fellow of BCS and the IET (Institution of Engineering & Technology) as well as a member of the Chartered Management Institute and the British Quality Foundation. He is one of the BCS IT Professional Awards judges and was a contributor to the SFIAPlus3 skills framework.Wheatcroft, Peter is the author of 'World Class IT Service Delivery', published 2008 under ISBN 9781902505824 and ISBN 1902505824.
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Book condition guidelines
New (perfect condition)
Pages are clean and are not marked by notes, highlighting or fold.
Like new (excellent condition)
Pages are clean and are not marked by notes, highlighting or folds.
Very good (good condition)
Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
Acceptable (readable condition)
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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