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9781902505824

World Class IT Service Delivery
World Class IT Service Delivery
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  • ISBN-13: 9781902505824
  • ISBN: 1902505824
  • Edition: illustrate
  • Publication Date:
  • Publisher: British Computer Society, The

AUTHOR

SUMMARY

Peter Wheatcroft is a management consultant, currently tasked with improving the management of IT departments in a number of prestigious blue chip companies. Whilst a director at Alliance & Leicester plc, he achieved World Class status for their IT services. He has also been instrumental in the provision of world class service delivery for companies in a number of industry sectors including process control, retail, travel & leisure and healthcare. Holding chartered status as both an engineer and IT professional, he is a fellow of BCS and the IET (Institution of Engineering & Technology) as well as a member of the Chartered Management Institute and the British Quality Foundation. He is one of the BCS IT Professional Awards judges and was a contributor to the SFIAPlus3 skills framework.Wheatcroft, Peter is the author of 'World Class IT Service Delivery', published 2008 under ISBN 9781902505824 and ISBN 1902505824.

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