Covering the whole range of conflict settings-interpersonal, group, and organizational-Working Through Conflictprovides an introduction to conflict management that is firmly grounded in current theory and research.New to This Edition Expanded concept of conflict. To reflect current trends in understanding conflict, the Fifth Edition broadens the definition of conflict to include a wider array of incompatibilities, thereby emphasizing incompatibility of communication styles and behaviors. Reorganization of several key concepts provides great insights for students. Includes a new case study that deals with conflict in family settings. Coverage of culture and climate is combined with the core properties of communication in Chapter 1. Praise forWorking Through Conflict "I find this text to be superior to others in the conflict area in most every regard. It is thoroughly researched, well written, and involving for the students." Dale L. Shannon, Western Michigan University"The cases are wonderfully suited to the subject as a whole. They illustrate the theoretical concepts and are skillfully woven into the text explanation." Gary Hartzell, University of Nebraska Omaha"A substantial amount of space is devoted to each key concept, rather than trying to cover everything about conflict. This provides students with a more thorough grasp of each, rather than overwhelming them with terms to memorize." Laura L. Jansma, University of California, Santa Barbara"In addition, I like the text because it offers an interactionist approach to conflict, a cogent discussion of power, thorough treatments of the literature, and a good balance between theory and practice." Steven Combs, Loyola Marymount University"'I know of no other general text about conflict that is as judiciously constructed as is Working Through Conflict. The scope of the text is admirable, but the authors don't try to spread themselves too thinly..." Kevin E. McClearey, Southern Illinois University at EdwardsvilleFolger, Joseph P. is the author of 'Working Through Conflict Strategies For Relationships, Groups, And Organizations', published 2004 under ISBN 9780205414901 and ISBN 0205414907.