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Publisher: Business One Irwin
Mark Graham Brown, Marsha L. Willard, Darcy E. Hitchcock
Total Quality Management (TQM) was once touted as the management approach that would revitalize American business. Now: faced with meager improvements & deleted budgets, managers are wondering, what happened?" Why TQM Fails & What to Do About It? is a trouble-shooting guide for all areas of quality management. You'll understand the most common mistakes organizations make during start-up alignment, & integration, & learn the actions your organization can take immediately to avoid these failures-& reap the intended rewards of quality improvement. Whether your organization is in the midst of a TQM crisis or just wants to avoid disappointing results, this pioneering reference reveals how to increase the probability of success & gain genuine, enduring support from executives, managers, & workers.Mark Graham Brown is the author of 'Why TQM Fails And What to Do About It' with ISBN 9780786301409 and ISBN 0786301406.
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