Value Stream Management for the Lean Office 8 Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas

Don Tapping has worked for over twenty years to eliminate waste and improve bottom-line results in the telecommunications, medical, automotive, industrial, and aerospace industries. Tapping directed the lean implementation for Eaton Aerospace Division, UNISTRUT Corporation, Schlumberger Technologies, and Data Scan Services Tom Shuker has over thirty years experience in manufacturing and administration at General Motors Corporation. He is currently President of Lean Concepts, LLCTapping, Don is the author of 'Value Stream Management for the Lean Office 8 Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas', published 2002 under ISBN 9781563272462 and ISBN 1563272466.