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Publisher: Prentice Hall PTR
Besterfield, Dale H.
This second edition from authors Dale Besterfield and Carol Besterfield-Michna is a one-semester, accessible introduction to the concept of total quality management. It relies less on the use of mathematics than many comparable works.Besterfield, Dale H. is the author of 'Total Quality Management' with ISBN 9780136394037 and ISBN 0136394035.
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Book condition guidelines
New (perfect condition)
Pages are clean and are not marked by notes, highlighting or fold.
Like new (excellent condition)
Pages are clean and are not marked by notes, highlighting or folds.
Very good (good condition)
Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
Acceptable (readable condition)
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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