Business/ Hospitality, Leisure and Tourism Timeshare Resort Operations A Guide to Management Practice Randall Upchurch and Conrad Lashley This is a well-written and definitive text regarding the Timeshare Industry. Timeshare Resort Operations is a wonderful resource and I am looking forward to its availability to use it for my new class in Timeshare Administration. Joseph W. Holland, Professor, Department of Hospitality and Tourism, University of Wisconsin-Stout This textbook provides a comprehensive guide essential for the timeshare operator. It is a definitive work with relevant examples that will stand the test of time. Tammie J. Kaufman, Ph.D., Assistant Professor, Rosen College of Hospitality Management, University of Central Florida The growing presence of major hotel and resort operators has increased the professionalism of the sector, and thereby increased the demand for skilled and professional managers to understand this market as it forms an increasingly important segment of vacation business. Timeshare Resort Operations provides a complete overview of timeshare development and operation models. Upchurch and Lashley take a comprehensive look at both the present and future of this growing segment of the hospitality industry, including its specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics. Randall Upchurch holds the American Resort Development Association Professorship in Vacation Ownership, and is Chair of The Rosen College of Hospitality Management at the University of Central Florida, Orlando, Florida. Conrad Lashley is Professor of Leisure Retailing, Centre for Leisure Retailing, Nottingham Trent University, Nottingham Business School, UK.Upchurch, Randall is the author of 'Timeshare Resort Operations A Guide to Management Practice', published 2006 under ISBN 9780750679046 and ISBN 0750679042.