Comments: Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, will have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included.
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Publisher: Information Technology Process Institute
Kim, Gene, Spafford, George, Behr, Kevin
Kim, Gene is the author of 'The Visible Ops Handbook: Starting ITIL in 4 Practical Steps' with ISBN 9780975568606 and ISBN 0975568604.