Introduction When I (Chester) was a boy, we lived in Vancouver, British Columbia. One day I was walking in a downtown park with my father. A homeless woman was pushing a cart toward us, and as she passed she dropped something. My father bent down, picked up the item, handed it to her, and held her by the arm for a moment. Then, in his characteristic way, he said something that made her laugh. Without a doubt, he made her day. But as we walked away, my eight-year-old sensibilities were horrified. "Dad," I whispered, "You shouldn't talk to those kind of people." My father smile and said something I will always remember: "Chester, be kind to everyone--everyone's having a hard day."Adrian Gostick is the author of 'The 24-Carrot Manager: A Remarkable Story of How a Leader Can Unleash Human Potential' with ISBN 9781586851545 and ISBN 1586851543.