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Publisher: Crisp Publications, Incorporated
Friedman, Nancy J., Henry, Carol, Mapson, Ralph
An organisation's ability to provide excellent customer service is highly dependent on its employees' telephone skills. This book is helpful for anyone who represents an organisation on the telephone.Friedman, Nancy J. is the author of 'Telephone Skills from A to Z The Telephone "Doctor" Phone Book' with ISBN 9781560523017 and ISBN 1560523018.