Telephone Skills for Professionals in Health Care

This practical booklet helps healthcare employees who interact with patients and other customers on the phone to develop a strong customer orientation and the behaviors that demonstrate excellent customer service toward patients, physicians, coworkers and other customers. It includes scripts, self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept at handling their phone interactions.Leebov, Wendy is the author of 'Telephone Skills for Professionals in Health Care', published 2003 under ISBN 9780595283637 and ISBN 0595283632.