5011975
9780931961182
Telephone Courtesy and Customer Service
by Finch, Lloyd, Crisp, Michael G.
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Product details
- ISBN-13: 9780931961182
- ISBN: 0931961181
- Publisher: Crisp Publications, Incorporated
AUTHOR
SUMMARY
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.Finch, Lloyd is the author of 'Telephone Courtesy and Customer Service' with ISBN 9780931961182 and ISBN 0931961181.
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