The NetEffect series is your one source for hands-on, applied texts for business soft skills training courses. The books in the NetEffect series are written by authors with experience in education and industry and contain real-world information and advice to help students develop the skills they need to succeed in today's workplace. Designed for any course where a brief, inexpensive, applied text is needed, the NetEffect series is ideal for use in continuing education departments. NetEffect is the complete solution to any business skills course or curriculum. The texts are supported by leader's guides, Companion Websites, free JWA Videos, and (selected titles) self-paced exercise guides.Timm, Paul R. is the author of 'Technology and Customer Service Profitable Relationship Building', published 2004 under ISBN 9780130989901 and ISBN 0130989908.