Filled with practical tools, checklists, self-tests, guidelines and case studies, this book is designed to make every manager's or business owner's job easier--and their career and company more successful. It is a step-by-step guide for anyone who needs to understand and apply TQM--right now.Capezio, Peter is the author of 'Taking the Mystery out of TQM: A Practical Guide to Total Quality Management - Peter Capezio - Paperback' with ISBN 9781564141057 and ISBN 1564141055.
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