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Publication Date: 2008
Publisher: Cengage Learning
Madeleine Pullman, Steve Walton, Richard D. Metters, Kathryn H. King-Metters
Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.Madeleine Pullman is the author of 'Successful Service Operations Management (with Student CD-ROM, Microsoft Project 2007, InfoTrac Printed Access Card)', published 2008 under ISBN 9780324661187 and ISBN 0324661185.
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