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Publication Date: 2005
Publisher: Thomson Learning
King-Metters, Kathryn H., Pullman, Madeleine, Metters, Richard D.
Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.King-Metters, Kathryn H. is the author of 'Successful Service Operations Management', published 2005 under ISBN 9780324224375 and ISBN 0324224370.
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