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9780471156956
"[A] thorough and knowledgeable introduction to most aspects of planning, creating, and implementing online documentation. [STANDARDS FOR ONLINE COMMUNICATION] may also be a useful tool for educating management about what it takes to design a usable, effective online document."Hackos, JoAnn T. is the author of 'Standards for Online Communication Publishing Information for the Internet/World Wide Web/Help Systems/Corporate Intranets', published 1997 under ISBN 9780471156956 and ISBN 0471156957.
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