Standard Operating Procedures

"... a clear, step-by-step approach to the design, release, & control of standard operating procedures...the reader can acquire a thorough introduction to the preparation of standard operating procedures in a single sitting ... I can recommend this text wholeheartedly to companies who have awakened to the need to standardize operations as the essential element of process control." ---Marcus Padgett, Quality Consultant, Group Intercon. Well written procedures executed within an effective procedural system serve to: improve morale, productivity, & customer satisfaction; reduce process variation, waste, & quality limitations; facilitate compliance with ISO 9000 & Malcolm Baldridge National Quality Award; let employees know how to do a good job. STANDARD OPERATING PROCEDURES is a unique, user friendly model for such a system, & it has already been shown to cause improvements in a very broad cross-section of business settings. Send check or money order to Specialized Quality Publications, P.O. Box 141, Wisconsin Rapids, WI 54495-0141.Gass, Kenneth C. is the author of 'Standard Operating Procedures', published 1992 under ISBN 9780963490605 and ISBN 0963490605.