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Publication Date: 2006
Publisher: Prentice Hall
Donna C. Summers
With a focus on training, Six Sigma: Concepts, Tools and Techniques captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent academic and industry reference.Donna C. Summers is the author of 'Six Sigma: Basic Tools and Techniques (NetEffect)', published 2006 under ISBN 9780131716803 and ISBN 0131716808.
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