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Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
Heskett, James L. is the author of 'Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value', published 1997 under ISBN 9780684832562 and ISBN 0684832569.
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Pages are clean and are not marked by notes, highlighting or fold.
Pages are clean and are not marked by notes, highlighting or folds.
Pages are intact and may have minimal notes and/or highlighting or folds.
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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