Comments: Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, will have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included.
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Publication Date: 1997
Publisher: Simon & Schuster
Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
Heskett, James L. is the author of 'Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value', published 1997 under ISBN 9780684832562 and ISBN 0684832569.