3667449

9780273683674

Service Operations Management: Improving Service Delivery (2nd Edition)
Service Operations Management: Improving Service Delivery (2nd Edition)
$156.00
$3.95 Shipping
  • Condition: New
  • Provider: Elite Book Pros Contact
  • Provider Rating:
    33%
  • Ships From: Tucker, GA
  • Shipping: Standard
  • Comments: Brand New Book. Our company's goal is to provide discounted books, FAST shipping with FREE tracking & excellent customer service!

   30-day money back guarantee
$17.40
$3.95 Shipping
List Price
$64.00
Discount
72% Off
You Save
$46.60

  • Condition: New
  • Provider: thebooksparadise Contact
  • Provider Rating:
    80%
  • Ships From: Multiple Locations
  • Shipping: Standard, Expedited (tracking available)
  • Comments: ALTERNATE EDITION: Brand New; Shrink Wrapped; Paperback; Black & White or Color International Edition. ISBN and Cover page may differ but similar contents as US edition. GET IT FAST in 3-5 business days by DHL/FEDEX with tracking number. Books printed in English. No shipping to PO Box/APO/FPO address. In some instances the international textbooks may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S.

   30-day money back guarantee
$0.98
$3.95 Shipping
List Price
$64.00
Discount
98% Off
You Save
$63.02

  • Condition: Good
  • Provider: Better World Books Contact
  • Provider Rating:
    92%
  • Ships From: Mishawaka, IN
  • Shipping: Standard, Expedited
  • Comments: Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!

   30-day money back guarantee

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel
  • ISBN-13: 9780273683674
  • ISBN: 0273683675
  • Edition: 2
  • Publication Date:
  • Publisher: Prentice Hall

AUTHOR

SUMMARY

"Johnston and Clark'sService Operations Managementis an extraordinary textbook that immediately brings operations management to life for all managers." Thomas Christiansen, Assistant Professor, Center for Technology, Economics and Management, Technical University of Denmark This international market-leading book provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. Combining a practical approach with a detailed theoretical underpinning, this book provides tools, frameworks and techniques for operational analysis and improvement and sets operations management within the wider business context, bringing a valuable perspective to this growing area. Each chapter includes definitions of key terms, real-world examples and case studies with exercises, questions to test your understanding and recommended further reading to deepen your knowledge. In this new editionthe authors have explored the links between strategy, operations and performance; added an even broader spread of case studies, both internationally and by sect∨ included more business-to-business covera≥ increased the analysis of the balance between quality, efficiency and productivity. Service Operations Managementis an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery. "Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University ?Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context.' Andrea Vinelli, Professor of Operations Management, University of Padova, ItalyRobert Johnston is the author of 'Service Operations Management: Improving Service Delivery (2nd Edition)', published 2005 under ISBN 9780273683674 and ISBN 0273683675.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, 30-day no-questions-asked return policy, and our price match guarantee, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.