Comments: Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, thatll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included.
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Publication Date: 1999
Publisher: Prentice Hall
Haksever, Cengiz, Murdick, Robert G., Render, Barry
for undergraduate and graduate courses in Service Management or Service Operations Management. This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service system to create customer value, followed by operational issues and some of the tools for managing a service operation.Haksever, Cengiz is the author of 'Service Management and Operations', published 1999 under ISBN 9780130813381 and ISBN 0130813389.
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