Comments: Very Good copy, cover and pages show light wear from reading and storage. Binding may have light creases. May contain very minimal writing/highlighting or notations, that does not affect the text.
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Publication Date: 1999
Publisher: Prentice Hall
Haksever, Cengiz, Murdick, Robert G., Render, Barry
for undergraduate and graduate courses in Service Management or Service Operations Management. This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service system to create customer value, followed by operational issues and some of the tools for managing a service operation.Haksever, Cengiz is the author of 'Service Management and Operations', published 1999 under ISBN 9780130813381 and ISBN 0130813389.
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Pages are clean and are not marked by notes, highlighting or fold.
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Pages are clean and are not marked by notes, highlighting or folds.
Very good (good condition)
Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
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All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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