Comments: ACCEPTABLE-The item maybe fairly worn but shows signs of wear which can include scratches, dents and worn corners.Pages can include considerable notes and highlighting and bookstore stickers.Do not include ACCESS CODE, CD-ROM or companion materials even if stated in item title. 11
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Publication Date: 2004
Publisher: Thomson Learning
Garner, Ronald A., Garner, C. William
This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.Garner, Ronald A. is the author of 'Service Consultant Working In An Automotive Facility', published 2004 under ISBN 9781401879907 and ISBN 140187990X.
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Book condition guidelines
New (perfect condition)
Pages are clean and are not marked by notes, highlighting or fold.
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Pages are clean and are not marked by notes, highlighting or folds.
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Pages are intact and may have minimal notes and/or highlighting or folds.
Good (clean condition)
All pages and the cover is intact. The spine may show signs of wear. Pages include notes and/or highlighting.
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All pages and the cover is intact. Pages include considerable notes in pen or highlighter, but the text is not obscured.
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