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9780029146750

Service Breakthroughs Changing the Rules of the Game

Service Breakthroughs Changing the Rules of the Game
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Product details

  • ISBN-13: 9780029146750
  • ISBN: 0029146755
  • Publisher: Simon & Schuster

AUTHOR

Heskett, James L.

SUMMARY

James L. Heskett and W. Earl Sasser, Jr. teach at the Harvard Business School. Christopher W.L. Hart is president of The TQM Group, Ltd.Heskett, James L. is the author of 'Service Breakthroughs Changing the Rules of the Game' with ISBN 9780029146750 and ISBN 0029146755.

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