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9789077212912

Service Agreements: A Management Guide

Service Agreements: A Management Guide
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  • ISBN-13: 9789077212912
  • ISBN: 9077212914
  • Publication Date: 2006
  • Publisher: Van Haren Publishing

AUTHOR

Van Haren Publishing

SUMMARY

Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.Van Haren Publishing is the author of 'Service Agreements: A Management Guide', published 2006 under ISBN 9789077212912 and ISBN 9077212914.

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