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9780873893060

Reward Recognition Process in Total Quality Management

Reward Recognition Process in Total Quality Management
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  • ISBN-13: 9780873893060
  • ISBN: 0873893069
  • Edition: 1
  • Publisher: ASQ Quality Press

AUTHOR

Knouse, Stephen

SUMMARY

This book examines the reward and recognition process that is vitally important in the implementation of total quality management (TQM). Reward and recognition is a central process that links individual and team efforts to TQM and customer satisfaction in any organization. Author Stephen B. Knouse does not consider reward and recognition to be a static set of principals, but rather a continually evolving process. This process diversifies into new areas like motivation, leadership, group dynamics and other areas of behavior. To that end, TQM can be responsive to both its internal and external customers. Knouse also explains how to integrate the characteristics of the reward and recognition process with TQM. This book provides psychological theory and framework to understand these TQM topics in regards to reward and recognition. As a result, the idea of motivation behind reward and recognition is more closely linked. You won't be left with theory and ideas you don't know how to carry out. This guide goes on to help you manage employee motivation in order to make it effective in your organization. Motivational theories are explained in basic terms to help link the importance of reward and recognition in a quality environment.Knouse, Stephen is the author of 'Reward Recognition Process in Total Quality Management' with ISBN 9780873893060 and ISBN 0873893069.

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