A comprehensive encyclopedia of practical tools for public leaders, managers, and employeesPresenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high-performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor-management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform."The Reinventor's Fieldbook brings Banishing Bureaucracy to life. We have needed such a resource for decades. Bravo to Osborne and Plastrik."-Robert C. Bobb, city manager, City of Oakland"This Fieldbook provides critical insight and advice that will help all those interested in civic reform."-Steve Goldsmith, mayor, City of Indianapolis 1992-1999; chairman, Center on Civic Innovation, Manhattan Institute"Osborne and Plastrik provide a user-friendly roadmap for invigorating government with purpose and performance. This toolbox is a real treat; it contains dozens of useful and practical ideas that can be applied by politicians and managers alike." -Allen Schick, professor of public policy, The University of Maryland; author, Modern Budgeting and The Spirit of Reform"An extraordinary toolkit for anyone who is leading change in the public sector. The Reinventor's Fieldbook will become an essential reference guide for elected leaders and executives searching for more effective organizations."-Robert O'Neil, former city manager of Hampton, Virginia, and county executive of Fairfax County, Virginia; now president, National Academy of Public Administration"This fieldbook is required reading for adventurous public officials ready to embark on the path to efficient, relevant government. The real-world examples of reinvention efforts around the globe are true to life, and prepare readers for both the challenges and rewards of government reform." -Beverly Stein, chair of the board of commissioners, Multnomah County, OregonVisit www.ReinventGov.com for helpful information and tools.Osborne, David is the author of 'Reinventor's Fieldbook Tools for Transforming Your Government', published 2000 under ISBN 9780787943325 and ISBN 0787943320.